To check the status of your order, log into your account where you will see the following order statuses: Unpaid Order: Your order had not yet been paid for. You are able to delete this order and place a new one with the correct information.
If you have not received the confirmation e-mail but you saw the confirmed order number at our site and you have been charged, you can be certain that your order has been successfully processed. You will receive your order without any problems.
Log into your account and go to “My Orders”. You will see the following order statuses: Paid|Preparing: You have paid for this order and we are processing the parcel. Processing time is 3-8 business days. Once the order is paid successfully, you will get an email with order confirmation and details.